Terms & Conditions

Welcome to Gimanhal (https://app.gimanhal.lk), operated by Gimanhal (Pvt) Ltd ("Gimanhal", "we", "us", or "our"). By accessing, viewing, registering on, or utilizing our website and associated applications, you agree to be bound by these Terms and Conditions and our Privacy Policy.

If you do not agree with any provision set forth in these terms, you must discontinue your use of our platform and reservation services immediately.

Gimanhal operates as an intermediary marketplace that connects travelers with verified hotel owners, resort hosts, and hospitality providers across Sri Lanka:

• Availability & Acceptance: All reservations are subject to property availability and confirmation. A booking is legally confirmed only once your official digital voucher is issued.
• Accurate Guest Details: You must provide genuine guest names, email addresses, and contact numbers matching government-issued identification (NIC or Passport).
• Check-In Requirements: Guests are required to present a valid physical NIC or Passport and their Gimanhal digital voucher upon arrival at the hotel front desk.
• Special Requests: Preferences such as early check-in, late check-out, specific floor levels, or adjacent rooms are subject to hotel room occupancy and cannot be guaranteed.

In addition to room accommodations, Gimanhal offers specialized day pass packages and culinary dining vouchers:

• Day Out Inclusions: Day pass packages cover access to swimming pools, leisure facilities, welcome drinks, and scheduled buffet meals as detailed in the package listing. Day passes do not include overnight room accommodation unless specifically designated as a day-room package.
• Buffet Vouchers: Table reservations are coordinated directly with the host restaurant. Guests must adhere to scheduled seating hours (e.g. Lunch 12:30 PM – 3:00 PM; Dinner 7:30 PM – 10:30 PM).
• Dress Codes & Property Policies: Guests must respect property-specific dress codes (e.g. appropriate swimwear in pool zones and smart casual dining attire in five-star hotel restaurants).

We pride ourselves on transparent, honest rates with zero hidden markups:

• Currency: Standard platform rates are quoted and charged in Sri Lankan Rupees (LKR). Converted foreign currency displays are for estimation purposes only.
• Tax Inclusions: Displayed prices include standard mandatory taxes, VAT, and service charges unless specifically noted otherwise on the listing checkout.
• Price Adjustments: While we strive to ensure accurate pricing, in the unlikely event of an obvious computational error or system glitch, Gimanhal reserves the right to notify you and adjust or cancel the reservation with a full refund.

Gimanhal supports modern payment mechanisms via certified financial gateways:

• Credit & Debit Cards: Processed through encrypted PCI-DSS Level 1 payment gateways. We do not store card security credentials on our servers.
• GenieBiz & Digital Wallets: Instant authorization via Dialogue GenieBiz merchant infrastructure.
• Koko Buy Now Pay Later: If you select Koko BNPL, you agree to Koko's consumer credit agreement, splitting your total into 3 monthly interest-free payments. Eligibility and installment collection are managed directly by Koko.
• Bank Transfers & Pay-at-Hotel: Bank deposit slips must be uploaded within 24 hours of booking to prevent automatic room release. Pay-at-Hotel reservations require credit card pre-authorization or phone verification.

Cancellation terms are determined by each hotel partner and displayed prominently before checkout:

• Free Cancellation Window: Bookings canceled within the declared free cancellation window (typically 48 to 72 hours prior to arrival) are eligible for a 100% refund.
• Late Cancellations & No-Shows: Cancellations made past the cutoff deadline or failure to check-in on the scheduled date ("No-Show") are subject to the hotel's retention charge (usually the first night's fee or full package cost).
• Refund Processing Timeline: Approved refunds are credited back to your original payment instrument within 5 to 7 business days, subject to standard interbank clearing periods.

To maintain platform integrity and safety for all guests and hosts, users agree to the following conduct standards:

• Authentic Reviews: You may only submit reviews and ratings for hotels, packages, or dining experiences you have personally attended. Defamatory, fraudulent, or abusive reviews will be removed immediately.
• Account Security: You are responsible for preserving the confidentiality of your account credentials. You must immediately notify our support desk of any suspected unauthorized access.
• Prohibited Activities: Scraping platform data, reverse-engineering booking APIs, or making speculative/fictitious reservations is strictly forbidden.

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising out of these terms shall be submitted to the exclusive jurisdiction of the competent courts of Colombo, Sri Lanka.

For any inquiries, dispute resolution, or assistance regarding these Terms, please reach out to our dedicated legal & support team:

• Support Email: contact@gimanhal.lk
• Direct Hotline: 0716009751
• Online Support Form: gimanhal.lk/contact