Frequently Asked Questions

Booking a stay on Gimanhal is fast and effortless:

• Search your desired destination, check-in dates, and guest count.
• Select your preferred room category and view inclusions (breakfast, pool access, etc.).
• Choose your payment method (Cards, GenieBiz, Koko BNPL, or Pay at Hotel).

Once payment is verified, your booking is confirmed immediately. A digital booking voucher and SMS confirmation containing your reservation reference are sent to your email and phone instantly.

Day Out packages allow you to enjoy premier luxury resort amenities without an overnight room commitment. Standard inclusions typically feature:

• Full swimming pool access and beach/garden recreation.
• Welcome drink on arrival.
• Lavish international buffet lunch or set menu.
• Afternoon Ceylon tea or coffee with sweet/savory snacks.
• Optional changing room or day-use room (specified on package details).

Yes. When you purchase a dining buffet voucher on Gimanhal, your table reservation is automatically registered with the hotel's food & beverage desk for your selected meal slot (High Tea, Dinner Buffet, or Sunday Brunch). Simply present your digital voucher upon arrival at the restaurant.

We provide multiple bank-grade payment options for your convenience:

• Visa, Mastercard, & Amex: Secure processing via certified banking gateways.
• GenieBiz: Convenient digital wallet and card checkout.
• Koko Buy Now Pay Later: Split your total into 3 interest-free monthly installments using your debit or credit card.
• Direct Bank Transfer: Upload your deposit slip for verification.
• Pay at Hotel: Available for select verified properties.

Cancellation terms are clearly indicated on each property's listing before you confirm your booking:

• Free Cancellation: Many stays offer free cancellation up to 48 or 72 hours prior to arrival.
• Refund Processing: Approved refunds are credited back to your original payment method (card, GenieBiz, or bank account) within 5 to 7 business days.
• Date Changes: If you need to postpone, contact our 24/7 concierge and we will coordinate directly with the hotel partner to adjust your dates.

None. Gimanhal operates with total pricing transparency. The price displayed in Sri Lankan Rupees (LKR) at checkout includes standard taxes and service fees. You will never encounter unexpected surprise fees upon arrival.

Yes. During the booking process, you can add notes in the Special Requests field (such as vegetarian/halal meals, anniversary celebrations, baby cots, or quiet room preference). Early check-in and late check-out depend on hotel room availability on your arrival day.

We warmly welcome verified property owners, boutique villas, and culinary operators:

• Register your profile via our Property Partner Portal.
• Zero upfront onboarding fees.
• Manage room inventory, create day-out packages, set custom seasonal pricing, and track automated payouts through your dedicated dashboard.