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Have questions regarding a hotel reservation, day out package, dining buffet, or partnership? Connect with our Colombo concierge team anytime.
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Frequently Asked Questions
Quick Answers
Instant answers to common questions about booking with Gimanhal.
How quickly is my booking confirmed?
All online bookings via GenieBiz, Koko, or instant card gateways are confirmed in real-time with an immediate digital voucher and SMS.
Can I modify or cancel my stay?
Yes. Depending on the hotel's cancellation policy, you can modify dates or request refunds via our customer portal or support desk.
How do I list my hotel or restaurant?
Hotel and buffet operators can register directly via our Partner Portal for rapid onboarding.